Can every decision be appealed?

Always check the appeal instructions in the decision.

Where is the deadline?

The deadline is stated in the decision or its attachment.

Do I need new attachments?

You need them if they support the point you disagree with.

Can SKMY appeal for me?

SKMY can help explain guidance, but official action follows Kela's instructions.

If circumstances change, a new application may be possible according to Kela guidance.

Appealing a Kela decision

When appeals belong to the path

Appeal is the alternative end of the Kela path. It comes after a decision if you do not understand it, notice an error or disagree.

This article does not promise an outcome. It helps you act calmly before the deadline.

Tick the items as you complete them before sending the appeal.

Before appealing

You have saved the decision
You have read the reasons
You have checked the deadline
You know which point you disagree with
You have collected needed supporting information

What to do first

Read the appeal instructions in the decision. Check the deadline and write down exactly what you disagree with. If the issue is missing information, find out whether it can be sent to Kela.

Step 1. Read the decision and deadline

First check the date by which the appeal must be submitted.

Step 2. Write what you disagree with

Briefly explain what you think is wrong or missing in the decision.

Step 3. Add supporting information

Attach only documents that support your point.

Step 4. Send the appeal and follow the response

Follow the instructions in the decision and keep checking Kela messages.

Do not wait until the last day. If you need help understanding the decision, ask immediately.

Need help after the decision?

After the appeal, follow the response in OmaKela or in the way Kela instructs. SKMY can help you understand the next message or prepare for communication, but Kela makes the decision.

Contact SKMY Open OmaKela Official Kela guidance