When to read this article
Read this when Kela has granted a benefit or when you need to understand how payments are shown. Payment comes after a decision, not before it.
You already know how the application was made and how to read the decision.
Before waiting for payment
It makes sense to wait for payment only after a positive decision. Check the payment date, amount and bank account in OmaKela or in the decision. If your address, work, family situation or bank account has changed, report the change to Kela according to guidance.
Where payments are shown
Payment information is usually shown in OmaKela. Check the date, amount and bank account number. If the account is wrong or your situation changes, notify Kela according to guidance.
If the payment is not visible on the expected day, check OmaKela messages first. The reason is often missing information, processing or a changed situation.
The payment date and amount may change if information changes or Kela needs more details.
End of the path
If payment is correct, the Kela path ends here. If you see an error or disagree, continue to appeals.
Appeal — if the decision or payment is wrong